Scheduling and Billing: FAQ

Hours

The office is open to see clients from 9:00 a.m. to 5:00 p.m. Monday through Friday, and also by arrangement outside these hours with individual therapists as they are available.

Scheduling an Appointment

Please call us at 614-436-5030 to schedule an appointment. Our office manager will return your call as soon as possible, to answer your questions and conduct an initial phone screen with you. You will be asked to revisit this website to complete the “Forms” prior to your first appointment.

Due to the current pandemic environment (coronavirus), we are conducting sessions both by video and in person, depending upon clinician and client availability, preferences, and needs. Please see our "Covid19" page for details.

Payment

We are contracted providers ("in network") with several insurances, including a variety of Ohio Health plans, Medical Mutual of Ohio, Aetna, and Cigna. We are "out of network," that is, we have no contract with, United Healthcare and Anthem BC/BS plans. If we are "out-of-network" for your insurance plan, we can still see you on an "out-of-network" basis. This means you pay us in full at the time of service, and we provide you with the necessary information to submit to your insurance company to request reimbursement.